Return and Refund Policy - Modus
At Modus, we strive to ensure customer satisfaction with every purchase. If you're not completely satisfied with your men’s shirt, we offer the following return and refund policy:
- Eligibility for Returns:
- Returns are accepted within 14 days of receiving the product.
- Items must be in their original condition—unworn, unwashed, and with tags intact.
- Non-Returnable Items:
- Sale items and products that have been worn or altered are non-returnable.
- Return Process:
- To initiate a return, please contact our customer support at modus.shirts@outlook.com with your order details and reason for return.
- We will provide return instructions and a return shipping address.
- Refund Process:
- Once the return is received and inspected, a refund will be issued to the original payment method within 7-10 business days.
- Shipping Costs:
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
For any questions or assistance, feel free to contact us at modus.shirts@outlook.com.
Thank you for shopping with Modus!